October 20, 2017

Peppermint Technology Partners with Katchr

Following a successful pilot project, Peppermint Technology and Katchr have now formalised their partnership to make the Katchr Management Information and Business Intelligence solution available to all Peppermint CX customers. The agreement enables law firms using Peppermint CX to access reporting as a service (RaaS) which brings together Katchr’s domain expertise and Peppermint CX to deliver a wealth of out-of-the-box and customisable dashboards and reports. Firms using Peppermint CX now […]
October 11, 2017

Top Tip #12 ‐ Impersonating a User

Top Tip #12 ‐ Impersonating a User   Administrators are able to impersonate another user, and therefore inherit that person’s dashboard displays and permissions. This can be utilised for tracing problems and supporting users. To access Impersonate User, click on the cog in the top right hand corner in Katchr and select Maintenance from the list. Please note that only those set as Administrators will be able to access the […]
September 18, 2017

The Risk Factor – LPM Article July 2017

In an article recently published in LPM magazine, I discussed the idea of how the data firms already have within their systems, can be used to reduce risk. One aspect of management law firms fall short with is using data to minimise risk. Risk is a very broad topic that must be considered by all firms from financial, regulatory, legal process, business environment, physical environment and reputational angles. Some risk […]
September 12, 2017

Deborah Ogden – Why personal brand and profile matter more than ever

In another of our popular series of guest blogs, positive impact coach Deborah Ogden shares some thoughts on the importance of personal brand for lawyers and their firms.   The Law Society’s report, ’The Future of Legal Services’, published last year, discussed the changes in the provision of legal services and the impact these will have on the solicitor profession.  They quoted a number of factors at play: the current […]
April 27, 2017

Jamie Pennington – The reason for information

In this latest in our series of guest blogs. Jamie Pennington, business coach and trainer for Professional Service Firms gives his thoughts on the importance of timely actionable information. Information without action is useless I first learnt this when I used to work in defence intelligence. It’s less glamorous than you might think, especially when your speciality is maps and geographic data. But I did learn one thing: intelligence has […]
April 12, 2017

Peter Scott – The critical components for successs

This is the latest in our series of guest blogs. Peter Scott, consultant and regular writer and speaker on Law Firm Management topics urges firms to think differently. The critical components for successs – but first you may need to challenge your current thinking Over the past 12 months the three most read of my Briefing Notes have related to: Future direction and growth Partner performance and reward Profitability and […]
April 10, 2017

Top Tip #11 – The Unassigned Group

The purpose of the unassigned group in the Navigation Pane is to ensure that firm-wide aggregate totals will always be correct, even if some fee earners records do not appear in the defined group/department/team structure. This is really important to ensure everyone can have confidence in the data, even if mistakes are made in configuration of departments, or marking new starters / leavers. The unassigned group will always show the […]
March 29, 2017

The KPIs have it – LPM Article March 2017

In an article I recently wrote for LPM magazine, I outlined some of my thoughts on my topic of the moment – Better Law Firm KPIs – actionable information beyond fees and time. This was also the topic of my recent talks at LegalEx 2017. Your firm probably has KPIs – fees billed, time recorded – but do these really drive action to improve your business? Should you really be […]
March 22, 2017

Top Tip #10 – Non Chargeable Time Categories

Many firms have a large number of non-chargeable time activity codes, to allow a fine grained analysis of where time is spent. However, it is often useful to also be able to analyse time at a broader high level before drilling into that detail. Katchr time category mapping allows detailed Non Chargeable activity codes from the PMS to be grouped into up to 8 named categories. Analysis of time by […]
March 8, 2017

Top Tip #9 – Navigation Shortcuts

The top half of the Navigation Pane tells you where you are in the hierarchy of firm, group, office, department, team and fee earner. You can select any part of the hierarchy to take you straight back to the point you wish to view the data from by clicking the appropriate heading with your mouse: Analysis Section The lower half, entitled ‘Analysis’ allows you to navigate around these levels: Click […]
February 8, 2017

Top Tip #8 – Dictionary Maintenance

Dictionary Maintenance will enable you to set your own terminology for any webpart or measure or column title. For example, throughout Katchr the charts and KPI’s utilise the word “Fees” but you may prefer to display the text of “Costs” or “Bills” instead. The Katchr maintenance menu is accessed from the “Cog”  icon on the Katchr dashboard display. This icon is only available for users designated as Administrators. Once you have […]
January 19, 2017

Jake Fox – Risk management and PI Insurance – what is round the corner?

This is the latest in our series of guest blogs contributed by some of the many partners that we work with at katchr. Jake Fox, Managing Director of J.M. Glendinning Professional Risks, discusses some of the potential changes coming in the arena of PI Insurance, and highlights the implications for both your firm and your management information. Risk management and Professional Indemnity Insurance – what is round the corner? In […]
January 11, 2017

Top Tip #7 – Setting Katchr Targets

Targeting performance in most law firms tends to be limited to Fees Delivered, Fees Received and Time Chargeable and as a result the majority of Practice Management Systems only provide the facility to store targets for these measures. Katchr supports a wide range of targets to enable comparison of performance against expectations for a wide variety of measures. The following targets are currently supported:   Achieved Rate Matters Closed Chargeable […]
December 9, 2016

Product Update – The New Katchr Dashboards

Back in July, alongside the company rebrand, we started to ship the latest, next generation version of katchr dashboards. Built on the latest web technologies (HTML5/JavaScript for the geeks) this latest incarnation of the product is fully touch screen enabled and designed for any screen size from mobile to desktop, to wallboard. It also introduced a host of new standard UI features, including: • Export the underlying data from any […]
December 9, 2016

Rebranding – a personal perspective

Since we launched the new katchr® brand back in July, there are two questions I have been regularly asked. 1. How has the rebrand been for you? and 2. Why did you rebrand the business? So I thought it might be useful to share my thoughts on these two questions. Firstly – how has the rebrand been? Well it has been a necessary evil. And delivered very little in tangible […]
December 5, 2016

Innovative Top 200 Law Firm adopts katchr® to help drive organisational change alongside Peppermint

Brethertons is a law firm trying to do things a little differently. “At Brethertons we like to think that we are a progressive forward-thinking law firm, who want to change the way people think about lawyers” says CEO Shaun Jardine. A Peppermint user since 2013 Brethertons approached katchr for help in delivering the comprehensive firm-wide management information portal they needed in order to support the implementation of their new operating […]
December 1, 2016

Top Tip #6 – Searching from the Navigation Pane

Instead of drilling down through the hierarchy to find a Fee Earner a Team or a Department, utilise the Search box in the Analysis section of your Navigation Pane. This will give fast and easy access to the information you are looking for. Start on the katchr Navigation Pane … … and simply start typing the name of a fee earner in the Search field. katchr will immediately display all […]
November 21, 2016

Doug Hargrove – A Commercial Break from Tradition

Doug Hargrvove, Managing Director of Katchr partner Advanced, writes about how management information and business intelligence are key elements of the strategies of those law firms adopting more “commercial” practices. “We can’t afford to bet the future of the firm on a hunch or gut feel. Any strategically important decision has to be backed by quantitative intelligence“ Click here to read the article in full This article originally appeared in the […]
November 16, 2016

Top Tip #5 – Additional User Access Levels

One of the many requests we get is “How do I allow a user to see 1 or more other fee earners (or teams) without giving them Team Leader or Department Leader settings?” To set User Access Levels, click on the cog in the top right hand corner and select Maintenance from the list. Please note that only those set as Administrators will see the cog. In User Maintenance select the […]
November 14, 2016

Katchr Law Firm Business Intelligence Software Successfully Integrated with Proclaim at Leading Property Firm

Brady Solicitors (http://bradysolicitors.com/), a leading property law firm, has chosen to implement the Katchr Business Intelligence software with the intent of transforming their client reporting solutions and enhancing their business development capabilities. “We looked at quite a few products – Katchr stood out as it provided most of what we wanted directly out of the box,” reported Vin Chauhan, IT Director at Brady Solicitors. “Implementation was very straightforward. They did […]