November 18, 2019

Financial Freedom- LPM Article October 2019

Provide deeper and more frequent financial information with ease. In October’s LPM column Vin Chauhan, IT Director at Brady Solicitors looks at how Katchr has revolutionised reporting for the firm. Click here to read the article in full   Download the full LPM October 2019 magazine    
July 26, 2019

Inclusive Data- LPM Article June 2019

How much management information should be shared around a firm? And what impact can an open approach have on engagement and performance? In this article for LPM magazine, Wendy Manfield of Katchr client Stephens Scown, discusses the firm’s approach to open information and how that supports the “Scownership” employee ownership scheme. Click here to read the article in full   Download the full LPM June magazine here       […]
January 8, 2019

Why Don’t Lawyers Do What You Ask Them To Do?

In his third and final guest blog, leading legal sector consultant Simon McCrum looks at why policies and procedures are not followed.   WHY DON’T LAWYERS DO WHAT YOU ASK THEM TO DO? Having been team leader, department head, division head, and Managing Partner, I understand well the frustration (and anger) that Managing Partners and CEO’s voice to me. “We’ve asked them a dozen times, but still they aren’t doing what we […]
December 18, 2018

Simon McCrum – Surely No-One Would Do This?

In another of our popular series of guest blogs, leading legal sector consultant, Simon McCrum has a tongue-in-cheek look at designing a business model.   SURELY NO-ONE WOULD DO THIS? It’s slightly tongue-in-cheek, but let’s see if we can design a business model that is doomed to struggle and which will ensure that we miss out on the profit and cash opportunities that come with providing high-value services at high prices in […]
December 17, 2018

Mastering Maturity- LPM Article December 2018

How mature is your business intelligence? In December’s LPM column I take a look at the varying levels of maturity of business intelligence within law firms. I also reflect on the most important first step to improvement for most firms. Click here to read the article in full     Download the full LPM December 2018 magazine  
November 9, 2018

Simon McCrum – The Perfect Legal Business?

In another of our popular series of guest blogs, leading legal sector consultant, Simon McCrum shares his thoughts on the perfect foundations for a high performance legal business .   The Perfect Legal Business? Some people think it is easy to run – and to grow – a law firm. I feel like I have had a lifetime in lawyer and team management and in law firm ownership and leadership. Taking all of […]
October 26, 2018

Indicators of Success- LPM Article October 2018

What are your BGIs? In your law firm, what measures truly indicate the future potential for growth, and your progress towards that? In October’s LPM column I take a look at the idea of Business Growth Indicators – KPIs that are forward looking and aligned to business objectives – and give some examples of how we measure our business. Click here to read the article in full     Download the full […]
September 4, 2018

Client Communication – LPM Article July/August 2018

Email is the new snail mail. This was the suggestion made to me recently by the managing partner of a law firm during a fascinating conversation about how law firms communicate with their clients. We are all now used to renewing our insurance by filling in a form online. Most of us wouldn’t dream of emailing our bank, and visiting branches is becoming a thing of the past (yes, I […]
September 4, 2018

Mistake Too – LPM Article May 2018

When I speak to law firm management about their business intelligence (BI), management information (MI) and reporting approaches, I’m regularly asked about what other firms do well. People naturally want to learn about best practice, or better practice, from other, similar firms. However, the question that is much less frequently asked, but which I think is equally – if not more – valuable, is “what mistakes do you see other […]
April 9, 2018

Win The Data – LPM Article March 2018

Does your firm have a data strategy? According to a study conducted by Harvard Business Review, less than half of an organisation’s structured data was actively used in making decisions and less than 1% of its unstructured data was analysed or used at all. In this column for LPM Magazine, I take a look at how many law firms fail to get best value from the data they own and […]
December 18, 2017

On The Benchmark – LPM Article December 2017

  In an article published in LPM magazine in December I took a look at benchmarking, questioning the value of traditional benchmarks, and re-visting my favourite theme of aligning all measurement with the firm’s own objectives. “Benchmarking is the practice of comparing an organisation’s performance metrics with those of similar organisations, to understand how they compare with best practitioners and identify where improvements are possible and desirable. Surely any organisation […]
October 25, 2017

Top Tip #13 ‐ Configuring Part Time Staff

Top Tip #13 ‐ Configuring Part Time Staff   The Katchr webparts and measures often use Total Working Hours or Target Chargeable hours for calculations and variance analysis. When these are monitored on a daily basis, it is important that the correct hours for each day of the week are used, especially where part time staff are concerned. The Daily Time defaults to your opening business hours plus the standard […]
October 20, 2017

Peppermint Technology Partners with Katchr

Following a successful pilot project, Peppermint Technology and Katchr have now formalised their partnership to make the Katchr Management Information and Business Intelligence solution available to all Peppermint CX customers. The agreement enables law firms using Peppermint CX to access reporting as a service (RaaS) which brings together Katchr’s domain expertise and Peppermint CX to deliver a wealth of out-of-the-box and customisable dashboards and reports. Firms using Peppermint CX now […]
October 11, 2017

Top Tip #12 ‐ Impersonating a User

Top Tip #12 ‐ Impersonating a User   Administrators are able to impersonate another user, and therefore inherit that person’s dashboard displays and permissions. This can be utilised for tracing problems and supporting users. To access Impersonate User, click on the cog in the top right hand corner in Katchr and select Maintenance from the list. Please note that only those set as Administrators will be able to access the […]
October 1, 2017

Data Like Gold Dust – LPM Article October 2017

In an article published in LPM magazine in October, I discussed how selling legal services profitably requires firms need to get pricing right, which in turn requires better use of data, present and past. Most law firms are sitting on a goldmine of information that could radically improve their profitability through more appropriate pricing of their services. At the two LPM conferences in London and Birmingham in 2017, Katchr ran […]
September 18, 2017

The Risk Factor – LPM Article July 2017

In an article recently published in LPM magazine, I discussed the idea of how the data firms already have within their systems, can be used to reduce risk. One aspect of management law firms fall short with is using data to minimise risk. Risk is a very broad topic that must be considered by all firms from financial, regulatory, legal process, business environment, physical environment and reputational angles. Some risk […]
September 12, 2017

Deborah Ogden – Why personal brand and profile matter more than ever

In another of our popular series of guest blogs, positive impact coach Deborah Ogden shares some thoughts on the importance of personal brand for lawyers and their firms.   The Law Society’s report, ’The Future of Legal Services’, published last year, discussed the changes in the provision of legal services and the impact these will have on the solicitor profession.  They quoted a number of factors at play: the current […]
May 1, 2017

M Is For Measurable Marketing- LPM Article May 2017

In another article for LPM Magazine this month, I took a look at how law firms typically have access to more data relating to clients and new business than ever before and the challenges in turning that into actionable information. One area of business that’s notoriously difficult to monitor is marketing. Developments in online marketing have made it far simpler for businesses to measure basic activity over recent years – […]
April 27, 2017

Jamie Pennington – The reason for information

In this latest in our series of guest blogs. Jamie Pennington, business coach and trainer for Professional Service Firms gives his thoughts on the importance of timely actionable information. Information without action is useless I first learnt this when I used to work in defence intelligence. It’s less glamorous than you might think, especially when your speciality is maps and geographic data. But I did learn one thing: intelligence has […]
April 12, 2017

Peter Scott – The critical components for successs

This is the latest in our series of guest blogs. Peter Scott, consultant and regular writer and speaker on Law Firm Management topics urges firms to think differently. The critical components for successs – but first you may need to challenge your current thinking Over the past 12 months the three most read of my Briefing Notes have related to: Future direction and growth Partner performance and reward Profitability and […]