May 11, 2015

Getting more from your financial data will become a differentiator for SME Legal

Katchr Managing Director, Graham Moore, was interviewed by Legal Practice Management magazine last month. In the interview, Graham discusses how and why getting more from financial data will become a differentiator for SME legal. “Strategy should define what a firm does with its IT, rather than strategy being defined by what the PMS can produce. Intelligent reporting that extracts the information relevant to the firm’s strategies is central to making better […]
May 11, 2015

Run for All Update

Congratulations to the Exen team on completing the Leeds Half Marathon on Sunday, and more importantly, raising over £1500 for childrens’ and cancer charities through the Jane Tomlinson Appeal. The £776 raised so far by team members will be matched by the company through our nominated charity support program.  
May 5, 2015

Why training for a marathon is like running a law firm

I’ve never actually trained for a marathon (yet) and neither have I managed a law firm (yet, but who knows in the age of technology driven ABSs) but bear with me ….   At the start of 2015, I announced to the team that Exen’s charity for the year would be the Jane Tomlinson Appeal, a local Yorkshire charity originally set up by the inspirational fundraiser Jane Tomlinson CBE.  I […]
April 22, 2015

3 pillars of good management information for law firms

The excellent book ‘How Google Works’ by Google Executive Chairman and former CEO Eric Schmidt reveals that the internet search giant set out three goals for its search engine in the early days. These were: Speed Accuracy Ease of Use While reading this book, it occurred to me that these same three pillars equally apply to great management information. In this blog post I’ll explore how these three pillars of […]
April 13, 2015

Exen to sponsor London Law Expo 2015

Exen are proud to announce we will be exhibiting at the ‘London Law Expo 2015’ at the Old Billingsgate, London on Tuesday, 13th October 2015. As Europe’s largest law event, the ‘London Law Expo 2015’ will deliver a wide array of keynote presentations, panel discussions, knowledge sessions, live debates, exhibitions and interactive demonstrations to assist law firms and legal businesses increase their performance and profitability. With Randy Zuckerberg, former Marketing Director of […]
March 20, 2015

Lawyers – good with words, but not so good with numbers?

I’ve worked with many law firms over the years now to design management information systems that work for employees in all departments. Naturally, the reporting and information requirements for the finance team differ markedly from those of the fee earners, and of the senior management team. Good management information should not just give data, but should provide useful insight that is easily accessed and understandable, and that highlights what action […]
March 17, 2015

7 essentials of exceptional customer service

I’ve been in the software business for a long time, from hospitality to the police force, and for the last 11 years in legal. All my client facing roles have taken me round the many roads of Britain meeting a fantastic array of people and businesses all with one goal in my mind: exceptional client care! In my younger years I didn’t concern myself with the finance of client care. […]
March 2, 2015

Should law firms hire data scientists?

  I recently discussed the growing use of big data by law firms. In Should law firms see big data as an opportunity or a risk to their business? I talked about the opportunities and challenges presented by big data and how this relates to law practices. Picking up on some of those themes, I wanted to explore the topic of data scientists in more detail, and ask – what […]
February 20, 2015

Non-traditional legal services: how new technologies and entrepreneurial start-ups are disrupting the UK SME law firm market

Legal Futures recently reported a big increase in demand for non-traditional legal services. Research carried out for Allen & Overy suggests that global demand for non-traditional legal services is expected to rise sharply over the next five years. The report, Unbundling a Market: The appetite for new legal services models, highlights trends such as increasing demand for online services (predicted to rise by 9% to 37%), and for legal consultancy […]
February 16, 2015

Creating the best law firm MIS (Part Two): How to build an effective management information system

Law firms need fast and effective management information systems in order to make the right business decisions. Yet many current practice management systems don’t deliver on this. Earlier this week, I shared my thoughts on why most law practice management systems set law firms up to fail. I’m now going to explain how to remodel your existing practice management system so it delivers effective and timely management information, to help […]
February 15, 2015

Run for all at Exen

Exen’s supported charity for 2015 is the Jane Tomlinson Appeal and for our first fundraising event of the year, 4 of the team will be running the Run For All Leeds Half Marathon on May 10th.   Jane Tomlinson CBE, a mother of 3 from Leeds, raised £1.85 million for charity by completing a series of incredible athletic challenges, despite suffering from terminal cancer, and inspired thousands with her courage and […]
February 11, 2015

Creating the best law firm MIS (Part One): Why most law practice management systems set law firms up to fail

George Bull of Baker Tilly is recently quoted as saying he believes that “of the 200 or so mid tier law firms, only some 50 may survive in the short-medium term.” Why is this? In his paper, Are you going to be one of the fifty survivors?, he sets out 19 key issues that befall many firms. A third of these relate directly to firms being unable to extract and […]
January 26, 2015

LinkedIn for lawyers – your strategic business tool

2014 was the year when professionals began to look rather out of touch if they did not have a proper LinkedIn (*) profile. 2015 will be the year when I hope all law firm management will finally understand the power of LinkedIn as one of the most powerful research, relationship-building and business-winning tools any professional firm has ever had.  And it’s all free! I don’t claim to be a marketing […]
January 19, 2015

The Global Law Summit 2015 and 800 years of Magna Carta: the past, present and future for professional legal services

The Global Law Summit 2015 and 800 years of Magna Carta: the past, present and future for professional legal services The prestigious Global Law Summit will take place in the UK at the Queen Elizabeth II Conference Centre in Westminster, London, on 23 – 25 February 2015. The conference brings together legal professionals from around the world. According to Secretary of State for Justice, Chris Grayling, this year’s event will […]
January 5, 2015

4 new year resolutions that every law firm finance director should make

Happy new year to all my blog followers! I hope you’re well rested after the festive break and looking forward to the opportunities and challenges that 2015 will bring. I have been working with finance directors in law firms for many years now. When planning for the new financial year, there are a number of key areas that often crop up in discussion. It made sense to share them so […]
December 22, 2014

How to become one of the fifty survivors – a response to the excellent question posed by George Bull of Baker Tilly

Following this year’s Modern Law conference, George Bull of Baker Tilly commented on revelatory views expressed there, that “of the 200 or so mid tier law firms, only some 50 may survive in the short-medium term.” While some firms have diversified their offer to take advantage of new opportunities or changed their billing model to meet clients demands, others have been slower to adapt their business in response to the […]
December 11, 2014

Should law firm managers see big data as an opportunity or a risk to their business?

Law firms are increasingly turning to big data to extract more value from the thousands of briefs, memos, pleadings and legal records they produce every day, allowing them to develop a more joined-up approach between research, case workflow, pitch preparation and sales, according to OC&C research quoted by Legal Week. But while there are clearly opportunities for the legal industry to find efficiencies and add value for customers through the […]
November 28, 2014

Should law firms use cloud computing services to host data?

  An interesting debate recently arose on LTI about the use of cloud computing services in the legal sector. You can read the online discussion here. While the LTI forum thread was specifically about Microsoft Office 365, the principles apply to any cloud service. The main concerns were around whether legal sector professionals could guarantee compliance with the Solicitors Regulation Authority (SRA) and UK data regulations, when storage was outsourced […]
November 25, 2014

SmartEye gets Smarter

Exen Legal Solutions announces the release of three new modules for the SmartEye law firm management information suite. Building on the SmartEye fee earner performance dashboards and business intellience tools, which have now been adopted by 40 mid-sized UK law firms, these new modules extend traditional dashboards into other key areas for law firm management.   The risk and compliance alerts module enables managers and fee earners alike to monitor […]
November 21, 2014

6 ways to improve the search engine rankings of your law practice website

  The internet and mobile devices are transforming the way people and organisations research and purchase all types of products and services, including legal services. The 2012 Attorney Selection Research Study by The Research Intelligence Group revealed that 76% of adult consumers looking for legal services used online resources. Of those, 35% specifically used law firm websites in their search. In fact, law firm websites were used more often than […]