Law Firm Practice Management System and Business Intelligence expert. Managing Director of Katchr.

If you’d like to discuss how large or small law firm software and legal financial reporting systems could help you run your practice more profitably, please give me a call on 03333 010 766.

September 4, 2018

Client Communication – LPM Article July/August 2018

Email is the new snail mail. This was the suggestion made to me recently by the managing partner of a law firm during a fascinating conversation about how law firms communicate with their clients. We are all now used to renewing our insurance by filling in a form online. Most of us wouldn’t dream of emailing our bank, and visiting branches is becoming a thing of the past (yes, I […]
September 4, 2018

Mistake Too – LPM Article May 2018

When I speak to law firm management about their business intelligence (BI), management information (MI) and reporting approaches, I’m regularly asked about what other firms do well. People naturally want to learn about best practice, or better practice, from other, similar firms. However, the question that is much less frequently asked, but which I think is equally – if not more – valuable, is “what mistakes do you see other […]
April 9, 2018

Win The Data – LPM Article March 2018

Does your firm have a data strategy? According to a study conducted by Harvard Business Review, less than half of an organisation’s structured data was actively used in making decisions and less than 1% of its unstructured data was analysed or used at all. In this column for LPM Magazine, I take a look at how many law firms fail to get best value from the data they own and […]
December 18, 2017

On The Benchmark – LPM Article December 2017

  In an article published in LPM magazine in December I took a look at benchmarking, questioning the value of traditional benchmarks, and re-visting my favourite theme of aligning all measurement with the firm’s own objectives. “Benchmarking is the practice of comparing an organisation’s performance metrics with those of similar organisations, to understand how they compare with best practitioners and identify where improvements are possible and desirable. Surely any organisation […]
October 25, 2017

Top Tip #13 ‐ Configuring Part Time Staff

Top Tip #13 ‐ Configuring Part Time Staff   The Katchr webparts and measures often use Total Working Hours or Target Chargeable hours for calculations and variance analysis. When these are monitored on a daily basis, it is important that the correct hours for each day of the week are used, especially where part time staff are concerned. The Daily Time defaults to your opening business hours plus the standard […]
October 11, 2017

Top Tip #12 ‐ Impersonating a User

Top Tip #12 ‐ Impersonating a User   Administrators are able to impersonate another user, and therefore inherit that person’s dashboard displays and permissions. This can be utilised for tracing problems and supporting users. To access Impersonate User, click on the cog in the top right hand corner in Katchr and select Maintenance from the list. Please note that only those set as Administrators will be able to access the […]
October 1, 2017

Data Like Gold Dust – LPM Article October 2017

In an article published in LPM magazine in October, I discussed how selling legal services profitably requires firms need to get pricing right, which in turn requires better use of data, present and past. Most law firms are sitting on a goldmine of information that could radically improve their profitability through more appropriate pricing of their services. At the two LPM conferences in London and Birmingham in 2017, Katchr ran […]
September 18, 2017

The Risk Factor – LPM Article July 2017

In an article recently published in LPM magazine, I discussed the idea of how the data firms already have within their systems, can be used to reduce risk. One aspect of management law firms fall short with is using data to minimise risk. Risk is a very broad topic that must be considered by all firms from financial, regulatory, legal process, business environment, physical environment and reputational angles. Some risk […]
September 12, 2017

Deborah Ogden – Why personal brand and profile matter more than ever

In another of our popular series of guest blogs, positive impact coach Deborah Ogden shares some thoughts on the importance of personal brand for lawyers and their firms.   The Law Society’s report, ’The Future of Legal Services’, published last year, discussed the changes in the provision of legal services and the impact these will have on the solicitor profession.  They quoted a number of factors at play: the current […]
May 1, 2017

M Is For Measurable Marketing- LPM Article May 2017

In another article for LPM Magazine this month, I took a look at how law firms typically have access to more data relating to clients and new business than ever before and the challenges in turning that into actionable information. One area of business that’s notoriously difficult to monitor is marketing. Developments in online marketing have made it far simpler for businesses to measure basic activity over recent years – […]
April 27, 2017

Jamie Pennington – The reason for information

In this latest in our series of guest blogs. Jamie Pennington, business coach and trainer for Professional Service Firms gives his thoughts on the importance of timely actionable information. Information without action is useless I first learnt this when I used to work in defence intelligence. It’s less glamorous than you might think, especially when your speciality is maps and geographic data. But I did learn one thing: intelligence has […]
April 12, 2017

Peter Scott – The critical components for successs

This is the latest in our series of guest blogs. Peter Scott, consultant and regular writer and speaker on Law Firm Management topics urges firms to think differently. The critical components for successs – but first you may need to challenge your current thinking Over the past 12 months the three most read of my Briefing Notes have related to: Future direction and growth Partner performance and reward Profitability and […]
March 29, 2017

The KPIs have it – LPM Article March 2017

In an article I recently wrote for LPM magazine, I outlined some of my thoughts on my topic of the moment – Better Law Firm KPIs – actionable information beyond fees and time. This was also the topic of my recent talks at LegalEx 2017. Your firm probably has KPIs – fees billed, time recorded – but do these really drive action to improve your business? Should you really be […]
January 19, 2017

Jake Fox – Risk management and PI Insurance – what is round the corner?

This is the latest in our series of guest blogs contributed by some of the many partners that we work with at katchr. Jake Fox, Managing Director of J.M. Glendinning Professional Risks, discusses some of the potential changes coming in the arena of PI Insurance, and highlights the implications for both your firm and your management information. Risk management and Professional Indemnity Insurance – what is round the corner? In […]
December 9, 2016

Product Update – The New Katchr Dashboards

Back in July, alongside the company rebrand, we started to ship the latest, next generation version of katchr dashboards. Built on the latest web technologies (HTML5/JavaScript for the geeks) this latest incarnation of the product is fully touch screen enabled and designed for any screen size from mobile to desktop, to wallboard. It also introduced a host of new standard UI features, including: • Export the underlying data from any […]
December 9, 2016

Rebranding – a personal perspective

Since we launched the new katchr® brand back in July, there are two questions I have been regularly asked. 1. How has the rebrand been for you? and 2. Why did you rebrand the business? So I thought it might be useful to share my thoughts on these two questions. Firstly – how has the rebrand been? Well it has been a necessary evil. And delivered very little in tangible […]
November 21, 2016

Doug Hargrove – A Commercial Break from Tradition

Doug Hargrvove, Managing Director of Katchr partner Advanced, writes about how management information and business intelligence are key elements of the strategies of those law firms adopting more “commercial” practices. “We can’t afford to bet the future of the firm on a hunch or gut feel. Any strategically important decision has to be backed by quantitative intelligence“ Click here to read the article in full This article originally appeared in the […]
October 28, 2016

How well do you monitor risk?

How well is your risk monitoring managed? Well. According to a recent survey we conducted at katchr, the answer is probably not as well as you would like. In a recent survey that we carried out, only 20% of respondents reported that they thought their risk monitoring was “well managed and efficient”. Why does this matter? Law firms operate in a highly regulated environment. In recent years many would argue […]
October 13, 2016

Guest Blog – Planning for positive cash flow

This is the first in a new series of guest blogs contributed by some of the many partners that we work with at katchr. The criteria for our guest bloggers are simple – they are people who we believe have something interesting to say about law firm management. The first is from Andy Poole of Armstrong Watson, who shares his practical ideas on exactly how to manage cashflow in a […]
August 19, 2016

What are the main factors driving legal sector growth – and should we be cautious about them?

Last year saw the first double-digit growth for the legal sector since 2008, with a 10.5% increase in fee income for the first quarter of 2013, according to figures from Deloitte. The trend for growth has continued into 2014. The PwC 2014 Law Firm Survey reported that: “stability and confidence is returning to the legal sector. The number of UK law firms increasing fee income is higher than at any […]