Law Firm Practice Management System and Business Intelligence expert. Managing Director of Katchr.

If you’d like to discuss how large or small law firm software and legal financial reporting systems could help you run your practice more profitably, please give me a call on 0845 6806 843.

December 18, 2017

On The Benchmark – LPM Article December 2017

  In an article published in LPM magazine in December I took a look at benchmarking, questioning the value of traditional benchmarks, and re-visting my favourite theme of aligning all measurement with the firm’s own objectives. “Benchmarking is the practice of comparing an organisation’s performance metrics with those of similar organisations, to understand how they compare with best practitioners and identify where improvements are possible and desirable. Surely any organisation […]
October 1, 2017

Data Like Gold Dust – LPM Article October 2017

In an article published in LPM magazine in October, I discussed how selling legal services profitably requires firms need to get pricing right, which in turn requires better use of data, present and past. Most law firms are sitting on a goldmine of information that could radically improve their profitability through more appropriate pricing of their services. At the two LPM conferences in London and Birmingham in 2017, Katchr ran […]
September 18, 2017

The Risk Factor – LPM Article July 2017

In an article recently published in LPM magazine, I discussed the idea of how the data firms already have within their systems, can be used to reduce risk. One aspect of management law firms fall short with is using data to minimise risk. Risk is a very broad topic that must be considered by all firms from financial, regulatory, legal process, business environment, physical environment and reputational angles. Some risk […]
May 1, 2017

M Is For Measurable Marketing- LPM Article May 2017

In another article for LPM Magazine this month, I took a look at how law firms typically have access to more data relating to clients and new business than ever before and the challenges in turning that into actionable information. One area of business that’s notoriously difficult to monitor is marketing. Developments in online marketing have made it far simpler for businesses to measure basic activity over recent years – […]
March 29, 2017

The KPIs have it – LPM Article March 2017

In an article I recently wrote for LPM magazine, I outlined some of my thoughts on my topic of the moment – Better Law Firm KPIs – actionable information beyond fees and time. This was also the topic of my recent talks at LegalEx 2017. Your firm probably has KPIs – fees billed, time recorded – but do these really drive action to improve your business? Should you really be […]
November 12, 2015

What is a good law firm management information pack?

Let’s start with what it’s not – and this is something I see quite a lot of – a thick pile of printed reports containing huge amounts of financial detail. Peter Drucker, the “founder of modern management” once said, “The fewer data needed, the better the information. And an overload of information, that is, anything much beyond what is truly needed, leads to information blackout. It does not enrich, but […]
August 17, 2015

What does the NatWest 2015 Financial Benchmarking report reveal about which law firms will remain sustainable?

NatWest recently published its annual 2015 Financial Benchmarking Report for law firms, which details what NatWest observes as “a remarkable improvement in the health of the legal market.” I’ve just returned from a holiday, during which I finally had time to sit down, read and digest the report – and it has some interesting recommendations for law firms on how to make the most of the upturn and remain sustainable. […]
July 21, 2015

When digital dashboards are a bad idea: and how to redesign them for MIS

Digital dashboard design disasters are a particular gripe of mine. In my recent post Lawyers, good with words, not so good with numbers? I highlighted the issue of poor digital dashboard design – and how many fail to deliver value to some (or all) of their users. A good management information system should present useful information in a way that is clear and easy to understand, but many MIS systems […]
April 22, 2015

3 pillars of good management information for law firms

The excellent book ‘How Google Works’ by Google Executive Chairman and former CEO Eric Schmidt reveals that the internet search giant set out three goals for its search engine in the early days. These were: Speed Accuracy Ease of Use While reading this book, it occurred to me that these same three pillars equally apply to great management information. In this blog post I’ll explore how these three pillars of […]
March 20, 2015

Lawyers – good with words, but not so good with numbers?

I’ve worked with many law firms over the years now to design management information systems that work for employees in all departments. Naturally, the reporting and information requirements for the finance team differ markedly from those of the fee earners, and of the senior management team. Good management information should not just give data, but should provide useful insight that is easily accessed and understandable, and that highlights what action […]
November 4, 2014

Transform the Profitability of your Law Practice

A guest blog by Allan Carton, CEO of Inpractice. KPI Dashboards can enable you to focus on transforming the profitability of your practice, providing access to live, meaningful financial information you can see, share, talk about … and ACT on! Through better financial management – and without generating any new business at all – you can readily: 1.       Reduce your overdraft. 2.       Generate extra cash and profit. But you need some objectives to […]
September 30, 2014
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How to improve law firm management – a view from Elite Vantage

I was in London last week for the Vantage 2014 EMEA Regional Conference. I wanted to find out from senior law firm managers what issues they had and how we could solve them. Law firms are increasingly focused on the efficiency of their practice operations, driven not least in part by recent legislative changes and the resulting industry change towards fixed pricing models. Those who have embraced modern business practices […]