Law Firm Practice Management System and Business Intelligence expert. Managing Director of Katchr.

If you’d like to discuss how large or small law firm software and legal financial reporting systems could help you run your practice more profitably, please give me a call on 03333 010 766.

September 4, 2018

Client Communication – LPM Article July/August 2018

Email is the new snail mail. This was the suggestion made to me recently by the managing partner of a law firm during a fascinating conversation about how law firms communicate with their clients. We are all now used to renewing our insurance by filling in a form online. Most of us wouldn’t dream of emailing our bank, and visiting branches is becoming a thing of the past (yes, I […]
September 4, 2018

Mistake Too – LPM Article May 2018

When I speak to law firm management about their business intelligence (BI), management information (MI) and reporting approaches, I’m regularly asked about what other firms do well. People naturally want to learn about best practice, or better practice, from other, similar firms. However, the question that is much less frequently asked, but which I think is equally – if not more – valuable, is “what mistakes do you see other […]
April 9, 2018

Win The Data – LPM Article March 2018

Does your firm have a data strategy? According to a study conducted by Harvard Business Review, less than half of an organisation’s structured data was actively used in making decisions and less than 1% of its unstructured data was analysed or used at all. In this column for LPM Magazine, I take a look at how many law firms fail to get best value from the data they own and […]
December 18, 2017

On The Benchmark – LPM Article December 2017

  In an article published in LPM magazine in December I took a look at benchmarking, questioning the value of traditional benchmarks, and re-visting my favourite theme of aligning all measurement with the firm’s own objectives. “Benchmarking is the practice of comparing an organisation’s performance metrics with those of similar organisations, to understand how they compare with best practitioners and identify where improvements are possible and desirable. Surely any organisation […]
October 1, 2017

Data Like Gold Dust – LPM Article October 2017

In an article published in LPM magazine in October, I discussed how selling legal services profitably requires firms need to get pricing right, which in turn requires better use of data, present and past. Most law firms are sitting on a goldmine of information that could radically improve their profitability through more appropriate pricing of their services. At the two LPM conferences in London and Birmingham in 2017, Katchr ran […]
September 18, 2017

The Risk Factor – LPM Article July 2017

In an article recently published in LPM magazine, I discussed the idea of how the data firms already have within their systems, can be used to reduce risk. One aspect of management law firms fall short with is using data to minimise risk. Risk is a very broad topic that must be considered by all firms from financial, regulatory, legal process, business environment, physical environment and reputational angles. Some risk […]
September 12, 2017

Deborah Ogden – Why personal brand and profile matter more than ever

In another of our popular series of guest blogs, positive impact coach Deborah Ogden shares some thoughts on the importance of personal brand for lawyers and their firms.   The Law Society’s report, ’The Future of Legal Services’, published last year, discussed the changes in the provision of legal services and the impact these will have on the solicitor profession.  They quoted a number of factors at play: the current […]
May 1, 2017

M Is For Measurable Marketing- LPM Article May 2017

In another article for LPM Magazine this month, I took a look at how law firms typically have access to more data relating to clients and new business than ever before and the challenges in turning that into actionable information. One area of business that’s notoriously difficult to monitor is marketing. Developments in online marketing have made it far simpler for businesses to measure basic activity over recent years – […]
April 27, 2017

Jamie Pennington – The reason for information

In this latest in our series of guest blogs. Jamie Pennington, business coach and trainer for Professional Service Firms gives his thoughts on the importance of timely actionable information. Information without action is useless I first learnt this when I used to work in defence intelligence. It’s less glamorous than you might think, especially when your speciality is maps and geographic data. But I did learn one thing: intelligence has […]
April 12, 2017

Peter Scott – The critical components for successs

This is the latest in our series of guest blogs. Peter Scott, consultant and regular writer and speaker on Law Firm Management topics urges firms to think differently. The critical components for successs – but first you may need to challenge your current thinking Over the past 12 months the three most read of my Briefing Notes have related to: Future direction and growth Partner performance and reward Profitability and […]
January 19, 2017

Jake Fox – Risk management and PI Insurance – what is round the corner?

This is the latest in our series of guest blogs contributed by some of the many partners that we work with at katchr. Jake Fox, Managing Director of J.M. Glendinning Professional Risks, discusses some of the potential changes coming in the arena of PI Insurance, and highlights the implications for both your firm and your management information. Risk management and Professional Indemnity Insurance – what is round the corner? In […]
October 13, 2016

Guest Blog – Planning for positive cash flow

This is the first in a new series of guest blogs contributed by some of the many partners that we work with at katchr. The criteria for our guest bloggers are simple – they are people who we believe have something interesting to say about law firm management. The first is from Andy Poole of Armstrong Watson, who shares his practical ideas on exactly how to manage cashflow in a […]
October 17, 2015

Data driven decision making in law firms: useful driver for growth or driving you to despair?

Last year, Google confirmed that switching the shade of blue used on advertising links in Gmail and Google search earned the company an extra $200m a year in revenue. How did Google know this? Their advertising revenue data proved it. Using the method known as A/B user testing, different Google users were shown different versions of the same advert (each with a different shade of blue), and the impact on […]
April 22, 2015

3 pillars of good management information for law firms

The excellent book ‘How Google Works’ by Google Executive Chairman and former CEO Eric Schmidt reveals that the internet search giant set out three goals for its search engine in the early days. These were: Speed Accuracy Ease of Use While reading this book, it occurred to me that these same three pillars equally apply to great management information. In this blog post I’ll explore how these three pillars of […]
January 5, 2015

4 new year resolutions that every law firm finance director should make

Happy new year to all my blog followers! I hope you’re well rested after the festive break and looking forward to the opportunities and challenges that 2015 will bring. I have been working with finance directors in law firms for many years now. When planning for the new financial year, there are a number of key areas that often crop up in discussion. It made sense to share them so […]
December 22, 2014

How to become one of the fifty survivors – a response to the excellent question posed by George Bull of Baker Tilly

Following this year’s Modern Law conference, George Bull of Baker Tilly commented on revelatory views expressed there, that “of the 200 or so mid tier law firms, only some 50 may survive in the short-medium term.” While some firms have diversified their offer to take advantage of new opportunities or changed their billing model to meet clients demands, others have been slower to adapt their business in response to the […]
November 10, 2014

How to transform raw data into useful management information

No businesses can succeed without timely and accurate management information. This is particularly true for law firms. Legal sector changes, such as the trend towards disaggregated legal services and fixed fee billing, have only increased management information requirements. Law firms have always been good at recording raw data. But how do you take that raw data, and turn it into useful management information that enables you to make good business […]
November 4, 2014

Transform the Profitability of your Law Practice

A guest blog by Allan Carton, CEO of Inpractice. KPI Dashboards can enable you to focus on transforming the profitability of your practice, providing access to live, meaningful financial information you can see, share, talk about … and ACT on! Through better financial management – and without generating any new business at all – you can readily: 1.       Reduce your overdraft. 2.       Generate extra cash and profit. But you need some objectives to […]
October 22, 2014

The Lawyer Management Conference – Disaggregation is the hot topic

Today sees some of the UK legal industry’s most senior operational and strategic decision makers converge for The Lawyer Management Conference and Awards 2014. This one-day conference focuses on the critical issues facing modern law firms. It is followed by an awards evening, which celebrates the vital contribution that operational departments make to the successful running of a law firm. One topic featuring frequently on the agenda is the disaggregation […]