Law Firm Practice Management System and Business Intelligence expert. Managing Director of Katchr.

If you’d like to discuss how large or small law firm software and legal financial reporting systems could help you run your practice more profitably, please give me a call on 03333 010 766.

July 26, 2019

Inclusive Data- LPM Article June 2019

In an article for LPM Magazine in June 2019, Wendy Manfield, commercial director at Stephens Scown, explains how Katchr helps the firm to be more open about productivity with staff, which leads to better performance. Click here to read the article in full   Download the full LPM June magazine here: https://www.lpmmag.co.uk/magazines/2019-june-measure-for-measure/       Graham Moore Law Firm Practice Management System and Business Intelligence expert. Managing Director of Katchr. If […]
December 17, 2018

Mastering Maturity- LPM Article December 2018

How mature is your business intelligence? In December’s LPM column I take a look at the varying levels of maturity of business intelligence within law firms. I also reflect on the most important first step to improvement for most firms. Click here to read the article in full     Download the full LPM December 2018 magazine   Graham Moore Law Firm Practice Management System and Business Intelligence expert. Managing Director of […]
October 26, 2018

Indicators of Success- LPM Article October 2018

What are your BGIs? In your law firm, what measures truly indicate the future potential for growth, and your progress towards that? In October’s LPM column I take a look at the idea of Business Growth Indicators – KPIs that are forward looking and aligned to business objectives – and give some examples of how we measure our business. Click here to read the article in full     Download the full […]
September 4, 2018

Client Communication – LPM Article July/August 2018

Email is the new snail mail. This was the suggestion made to me recently by the managing partner of a law firm during a fascinating conversation about how law firms communicate with their clients. We are all now used to renewing our insurance by filling in a form online. Most of us wouldn’t dream of emailing our bank, and visiting branches is becoming a thing of the past (yes, I […]
September 4, 2018

Mistake Too – LPM Article May 2018

When I speak to law firm management about their business intelligence (BI), management information (MI) and reporting approaches, I’m regularly asked about what other firms do well. People naturally want to learn about best practice, or better practice, from other, similar firms. However, the question that is much less frequently asked, but which I think is equally – if not more – valuable, is “what mistakes do you see other […]
April 9, 2018

Win The Data – LPM Article March 2018

Does your firm have a data strategy? According to a study conducted by Harvard Business Review, less than half of an organisation’s structured data was actively used in making decisions and less than 1% of its unstructured data was analysed or used at all. In this column for LPM Magazine, I take a look at how many law firms fail to get best value from the data they own and […]
December 18, 2017

On The Benchmark – LPM Article December 2017

  In an article published in LPM magazine in December I took a look at benchmarking, questioning the value of traditional benchmarks, and re-visting my favourite theme of aligning all measurement with the firm’s own objectives. “Benchmarking is the practice of comparing an organisation’s performance metrics with those of similar organisations, to understand how they compare with best practitioners and identify where improvements are possible and desirable. Surely any organisation […]
October 1, 2017

Data Like Gold Dust – LPM Article October 2017

In an article published in LPM magazine in October, I discussed how selling legal services profitably requires firms need to get pricing right, which in turn requires better use of data, present and past. Most law firms are sitting on a goldmine of information that could radically improve their profitability through more appropriate pricing of their services. At the two LPM conferences in London and Birmingham in 2017, Katchr ran […]
September 18, 2017

The Risk Factor – LPM Article July 2017

In an article recently published in LPM magazine, I discussed the idea of how the data firms already have within their systems, can be used to reduce risk. One aspect of management law firms fall short with is using data to minimise risk. Risk is a very broad topic that must be considered by all firms from financial, regulatory, legal process, business environment, physical environment and reputational angles. Some risk […]
May 1, 2017

M Is For Measurable Marketing- LPM Article May 2017

In another article for LPM Magazine this month, I took a look at how law firms typically have access to more data relating to clients and new business than ever before and the challenges in turning that into actionable information. One area of business that’s notoriously difficult to monitor is marketing. Developments in online marketing have made it far simpler for businesses to measure basic activity over recent years – […]
March 29, 2017

The KPIs have it – LPM Article March 2017

In an article I recently wrote for LPM magazine, I outlined some of my thoughts on my topic of the moment – Better Law Firm KPIs – actionable information beyond fees and time. This was also the topic of my recent talks at LegalEx 2017. Your firm probably has KPIs – fees billed, time recorded – but do these really drive action to improve your business? Should you really be […]
November 21, 2016

Doug Hargrove – A Commercial Break from Tradition

Doug Hargrvove, Managing Director of Katchr partner Advanced, writes about how management information and business intelligence are key elements of the strategies of those law firms adopting more “commercial” practices. “We can’t afford to bet the future of the firm on a hunch or gut feel. Any strategically important decision has to be backed by quantitative intelligence“ Click here to read the article in full This article originally appeared in the […]
April 8, 2016

What is the big issue facing law firms in 2016?

I was recently asked what I thought was the big issue facing law firms at the moment.  Our client base tends to be law firms with up to 100 lawyers in them and for these, the big topic that’s dominating conversations at the moment is regulation and compliance. This was first triggered when The Solicitors Regulation Authority (SRA) implemented outcomes-focused regulation (OFR) in October 2011. OFR was a move away […]
December 10, 2015

How can law firms secure growth in ‘the age of the client’?

The balance of power in the client/lawyer relationship is shifting, with knock on implications for law firm sustainability. To be one of the “fifty survivors” in the long term, law firms need to understand and meet client demands while also maintaining a keen eye on profit margins. This year’s LexisNexis Bellwether report ‘The age of the client’ examined how independent law firms and sole practitioners are responding to a new […]
November 20, 2015

How to prepare your law firm for a merger or acquisition

Since the economic recovery began, confidence in ‘investment for growth’ strategies has led to an unprecedented number of mergers in the legal sector. Managers of small to medium sized law firms now face relentless pressures, both from competition and from clients demanding more for less. With a focus on ‘bigger is better’, M&A has often been seen as a quick solution, consolidating assets to build stronger and more sustainable businesses. […]
October 17, 2015

Data driven decision making in law firms: useful driver for growth or driving you to despair?

Last year, Google confirmed that switching the shade of blue used on advertising links in Gmail and Google search earned the company an extra $200m a year in revenue. How did Google know this? Their advertising revenue data proved it. Using the method known as A/B user testing, different Google users were shown different versions of the same advert (each with a different shade of blue), and the impact on […]
September 24, 2015

Law firm managers: who to look out for at London Law Expo 2015

  On Tuesday 13th October, Europe’s largest conference and exhibition for the legal profession returns to London. The renowned London Law Expo will bring together over 50 exhibitors, 50 leading presenters and 2,000 expected visitors. Four stages will host keynote presentations, panel discussions, knowledge sessions, live debates, round table sessions, exhibitions and interactive demonstrations to offer legal practice management a leading edge in today’s modern marketplace. With a one-day event of this scale, […]
August 27, 2015

Why law firm management information needs specialists (and why PMS vendors are not specialist enough)

Earlier this year I shared our insights on how to create the best law firm management MIS, built up over many years of working with SME legal firms to develop bespoke management information systems. Through this process, we have honed in on everything that a law firm MIS needs to do to give practice managers everything they need to run their firm efficiently, productively and profitably. In the article, I […]
July 21, 2015

When digital dashboards are a bad idea: and how to redesign them for MIS

Digital dashboard design disasters are a particular gripe of mine. In my recent post Lawyers, good with words, not so good with numbers? I highlighted the issue of poor digital dashboard design – and how many fail to deliver value to some (or all) of their users. A good management information system should present useful information in a way that is clear and easy to understand, but many MIS systems […]
June 19, 2015

Does your law firm need a quarter inch drill?

  “People don’t want to buy a quarter-inch drill. They want a quarter-inch hole!” This famous quote by Harvard Business School marketing professor Theodore Levitt has informed marketers’ thinking for years. People want a particular benefit from a product rather the product itself, so the solution (product design) should be based around the most effective way to deliver that benefit. The same is true for legal business intelligence or management […]