case studies
customer4

With a rich heritage spanning over 150 years, Birketts is a full service, top 100 UK law firm, operating in the East of England.

Based in south east england, with four offices in Cambridge, Chelmsford, Ipswich and Norwich

case-studies-birketts-map

“The ease with which we can now extract pertinent information for business development has been of tremendous benefit to our marketing team…”

birketts-staff

£34.5m

#77

60 partners
500 staff

turnover in
2015

in the
top 200

220
fee earners

60 partners
500 staff

£34.5m

turnover in
2015

#77

in the
top 200

220
fee earners

reason for change…

When Birketts replaced their old PMS, the KPI function on which they had
previously been heavily reliant was no longer available. The firm needed
an accelerated means of at least reproducing this otherwise lost
essential reporting functionality.

results seen…

“…katchr enabled the firm to not only reproduce the KPI reporting functionality
the firm had been used to, but it also enabled consolidation of data across
multiple PMS and CRM systems, giving the firm access to a much broader
range of KPI measures covering all aspects of the business…”

“…Although katchr is a tool which we implemented principally for the
department team leaders, we have found that in practice it is used by many
others right across the firm…”

we said…

“…Starting from a straightforward fee earner KPI solution, Birketts
have extended their use of katchr to add real value to marketing
and business development activities…”

“We have found it much more cost effective to commission the experts at Katchr. They have shown they are able to knock about a half dozen reporting issues on the head during a single day”

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