policies

Data security is of vital importance to our business. We address this by accepting that whilst there are always risks, these should be minimised in all aspects of the work we do.

Data Security Policy - Hosted Solutions

Posted 06.07.2016

Introduction

katchr is committed to preserving the confidentiality and integrity of all information it holds and processes and to operating its business in compliance with the requirements of the UK Data Protection Act 1998.

 

 

Hosting provider

The katchr data warehouse and dashboards are hosted in the Pulsant PEC Environment which is hosted by:

Pulsant Limited

Cadogan House

Rose Kiln Lane

Reading

RG2 0HP

 

Puslant services are certified to a wide range of industry standards including:

  • ISO 27001
  • ISO 9001
  • ISO 14001
  • CSA STAR
  • PCI

 

Data Location

The primary location for katchr hosting is the Pulsant Milton Keynes Tier 4 Enterprise Class Data Centre in the UK.

Backup locations are all also in the UK

Data is never transferred outside the EEA for any reason.

 

Data Access

The katchr application is protected by Cisco firewall, and on-the-wire encryption via HTTPS and authorised security certificate.

katchr handles a subset of the firm’s overall data, and that subset is defined by the firm. Normally this would include few, if any personal or case details.

Anonymization of sensitive data can be supported during the ETL process where required

People

At katchr we understand that people are often the weakest link in security. To that end

  • We undertake vetting of all new employees and contractors involved in the provision of our services, including but not limited to Disclosure and Barring Service (‘DSB’) basic checks through a recognised independent agency;
  • Our data protection policy is a key part of staff induction and ongoing reviews
  • best practice is regularly reviewed and updated

Data Backup Policy - Hosted Solutions

Posted 06.07.2016

Introduction

katchr is committed to preserving the confidentiality and integrity of all information it holds and processes and to operating its business in compliance with the requirements of the UK Data Protection Act 1998.

 

Data Backup Location

All katchr data is backed up within the Pulsant Data Centre environment – See Data Security Policy – Hosted Solutions for details

 

Data Backup Procedure

All warehoused data is refreshed daily from source systems

The entire data warehouse is backed up from SQL Server to local disk daily

The on-disk backups are backed up to secondary systems daily

 

Retention Periods

Local backups are retained for 2 days to enable fast recovery

Secondary backups are retained for up to 7 days and then deleted

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