May 22, 2020

Digital Transformation & Strategic Forecasting- Alternative Insights Article May 2020

Digital transformation and how it affects the role of the FD in SME law firms In this article from Alternative Insights, 4 top Financial Directors within the legal industry, along with our Managing Director, Graham Moore give their views on the topic.   Click here to read the article in full           Carol Parnaby
April 21, 2020

When it’s good to disappoint clients (and the importance of scope)

In the last blog, I took a look at Andy Poole’s message that getting it right in instructions is key to maximising profit and cash. Following on from Andy’s talk at our last conference, Jamie Pennington, law firm business coach went on to explore that key initial conversation with the client at the point of instruction. This is the time to “disappoint” clients – when you are setting expectation. Not […]
March 9, 2020

Profit and Cash – it’s all about Communication

Accountants love numbers. Yes we all know that. And usually any conversation with your accountant will focus on numbers – profit, cash, WIP, debtors. Which is all very well, but how do we effect change to these? How do we improve those numbers? At our Katchr Connect conference in June, widely known and well respected law firm specialist accountant Andy Poole gave some counter-intuitive advice on how to maximise profit […]
February 18, 2020

Where’s your new business treasure trove?

“The most underused data a law firm has got”. That’s how ex Managing Partner and Law firm consultant Simon McCrum described the analysis of historic cross-selling during his presentation at our Connect conference last year. Simon talked passionately about how, once a firm is really delivering consistent quality services, business development naturally becomes easier, not by finding more new clients, but by leveraging those existing relationships. The latest release of […]
November 28, 2019

What’s Your Business Model?

  At our user conference back in June, one of the talks that had people most engaged and exercised was John Chisholm’s session on value pricing. There is nothing like a debate around the billable hour to get a room full of lawyers and law firm finance professionals excited. However what really struck home to me was when John talked about value based pricing being a business model change not […]
November 18, 2019

Financial Freedom- LPM Article October 2019

Provide deeper and more frequent financial information with ease. In October’s LPM column Vin Chauhan, IT Director at Brady Solicitors looks at how Katchr has revolutionised reporting for the firm. Click here to read the article in full   Download the full LPM October 2019 magazine     Graham MooreLaw Firm Practice Management System and Business Intelligence expert. Managing Director of Katchr. If you’d like to discuss how large or […]
July 26, 2019

Inclusive Data- LPM Article June 2019

How much management information should be shared around a firm? And what impact can an open approach have on engagement and performance? In this article for LPM magazine, Wendy Manfield of Katchr client Stephens Scown, discusses the firm’s approach to open information and how that supports the “Scownership” employee ownership scheme. Click here to read the article in full   Download the full LPM June magazine here       […]
January 8, 2019

Why Don’t Lawyers Do What You Ask Them To Do?

In his third and final guest blog, leading legal sector consultant Simon McCrum looks at why policies and procedures are not followed.   WHY DON’T LAWYERS DO WHAT YOU ASK THEM TO DO? Having been team leader, department head, division head, and Managing Partner, I understand well the frustration (and anger) that Managing Partners and CEO’s voice to me. “We’ve asked them a dozen times, but still they aren’t doing what we […]
December 18, 2018

Simon McCrum – Surely No-One Would Do This?

In another of our popular series of guest blogs, leading legal sector consultant, Simon McCrum has a tongue-in-cheek look at designing a business model.   SURELY NO-ONE WOULD DO THIS? It’s slightly tongue-in-cheek, but let’s see if we can design a business model that is doomed to struggle and which will ensure that we miss out on the profit and cash opportunities that come with providing high-value services at high prices in […]
December 17, 2018

Mastering Maturity- LPM Article December 2018

How mature is your business intelligence? In December’s LPM column I take a look at the varying levels of maturity of business intelligence within law firms. I also reflect on the most important first step to improvement for most firms. Click here to read the article in full     Download the full LPM December 2018 magazine   Graham MooreLaw Firm Practice Management System and Business Intelligence expert. Managing Director of Katchr. […]
November 9, 2018

Simon McCrum – The Perfect Legal Business?

In another of our popular series of guest blogs, leading legal sector consultant, Simon McCrum shares his thoughts on the perfect foundations for a high performance legal business .   The Perfect Legal Business? Some people think it is easy to run – and to grow – a law firm. I feel like I have had a lifetime in lawyer and team management and in law firm ownership and leadership. Taking all of […]
October 26, 2018

Indicators of Success- LPM Article October 2018

What are your BGIs? In your law firm, what measures truly indicate the future potential for growth, and your progress towards that? In October’s LPM column I take a look at the idea of Business Growth Indicators – KPIs that are forward looking and aligned to business objectives – and give some examples of how we measure our business. Click here to read the article in full     Download the full […]
September 4, 2018

Client Communication – LPM Article July/August 2018

Email is the new snail mail. This was the suggestion made to me recently by the managing partner of a law firm during a fascinating conversation about how law firms communicate with their clients. We are all now used to renewing our insurance by filling in a form online. Most of us wouldn’t dream of emailing our bank, and visiting branches is becoming a thing of the past (yes, I […]
September 4, 2018

Mistake Too – LPM Article May 2018

When I speak to law firm management about their business intelligence (BI), management information (MI) and reporting approaches, I’m regularly asked about what other firms do well. People naturally want to learn about best practice, or better practice, from other, similar firms. However, the question that is much less frequently asked, but which I think is equally – if not more – valuable, is “what mistakes do you see other […]
April 9, 2018

Win The Data – LPM Article March 2018

Does your firm have a data strategy? According to a study conducted by Harvard Business Review, less than half of an organisation’s structured data was actively used in making decisions and less than 1% of its unstructured data was analysed or used at all. In this column for LPM Magazine, I take a look at how many law firms fail to get best value from the data they own and […]
December 18, 2017

On The Benchmark – LPM Article December 2017

  In an article published in LPM magazine in December I took a look at benchmarking, questioning the value of traditional benchmarks, and re-visting my favourite theme of aligning all measurement with the firm’s own objectives. “Benchmarking is the practice of comparing an organisation’s performance metrics with those of similar organisations, to understand how they compare with best practitioners and identify where improvements are possible and desirable. Surely any organisation […]
October 25, 2017

Top Tip #13 ‐ Configuring Part Time Staff

Top Tip #13 ‐ Configuring Part Time Staff   The Katchr webparts and measures often use Total Working Hours or Target Chargeable hours for calculations and variance analysis. When these are monitored on a daily basis, it is important that the correct hours for each day of the week are used, especially where part time staff are concerned. The Daily Time defaults to your opening business hours plus the standard […]
October 11, 2017

Top Tip #12 ‐ Impersonating a User

Top Tip #12 ‐ Impersonating a User   Administrators are able to impersonate another user, and therefore inherit that person’s dashboard displays and permissions. This can be utilised for tracing problems and supporting users. To access Impersonate User, click on the cog in the top right hand corner in Katchr and select Maintenance from the list. Please note that only those set as Administrators will be able to access the […]
October 1, 2017

Data Like Gold Dust – LPM Article October 2017

In an article published in LPM magazine in October, I discussed how selling legal services profitably requires firms need to get pricing right, which in turn requires better use of data, present and past. Most law firms are sitting on a goldmine of information that could radically improve their profitability through more appropriate pricing of their services. At the two LPM conferences in London and Birmingham in 2017, Katchr ran […]
September 18, 2017

The Risk Factor – LPM Article July 2017

In an article recently published in LPM magazine, I discussed the idea of how the data firms already have within their systems, can be used to reduce risk. One aspect of management law firms fall short with is using data to minimise risk. Risk is a very broad topic that must be considered by all firms from financial, regulatory, legal process, business environment, physical environment and reputational angles. Some risk […]