March 17, 2015

7 essentials of exceptional customer service

I’ve been in the software business for a long time, from hospitality to the police force, and for the last 11 years in legal. All my client facing roles have taken me round the many roads of Britain meeting a fantastic array of people and businesses all with one goal in my mind: exceptional client care! In my younger years I didn’t concern myself with the finance of client care. […]