June 19, 2015

Does your law firm need a quarter inch drill?

  “People don’t want to buy a quarter-inch drill. They want a quarter-inch hole!” This famous quote by Harvard Business School marketing professor Theodore Levitt has informed marketers’ thinking for years. People want a particular benefit from a product rather the product itself, so the solution (product design) should be based around the most effective way to deliver that benefit. The same is true for legal business intelligence or management […]
June 1, 2015

Building continuous improvement processes into SME law firms

The process of continuous improvement is at the heart of all modern lean (or agile) business thinking. This ongoing process of ‘change; measurement; change’ is important for all business processes and across all industries – but particularly so for SME law firms, who are competing in an increasingly tough market. In this post, I’ll explore why continuous improvement is vital for law firm management – and how SME law can […]
March 20, 2015

Lawyers – good with words, but not so good with numbers?

I’ve worked with many law firms over the years now to design management information systems that work for employees in all departments. Naturally, the reporting and information requirements for the finance team differ markedly from those of the fee earners, and of the senior management team. Good management information should not just give data, but should provide useful insight that is easily accessed and understandable, and that highlights what action […]