March 20, 2015

Lawyers – good with words, but not so good with numbers?

I’ve worked with many law firms over the years now to design management information systems that work for employees in all departments. Naturally, the reporting and information requirements for the finance team differ markedly from those of the fee earners, and of the senior management team. Good management information should not just give data, but should provide useful insight that is easily accessed and understandable, and that highlights what action […]
March 17, 2015

7 essentials of exceptional customer service

I’ve been in the software business for a long time, from hospitality to the police force, and for the last 11 years in legal. All my client facing roles have taken me round the many roads of Britain meeting a fantastic array of people and businesses all with one goal in my mind: exceptional client care! In my younger years I didn’t concern myself with the finance of client care. […]