March 29, 2017

The KPIs have it – LPM Article March 2017

In an article I recently wrote for LPM magazine, I outlined some of my thoughts on my topic of the moment – Better Law Firm KPIs – actionable information beyond fees and time. This was also the topic of my recent talks at LegalEx 2017. Your firm probably has KPIs – fees billed, time recorded – but do these really drive action to improve your business? Should you really be […]
November 21, 2016

Doug Hargrove – A Commercial Break from Tradition

Doug Hargrvove, Managing Director of Katchr partner Advanced, writes about how management information and business intelligence are key elements of the strategies of those law firms adopting more “commercial” practices. “We can’t afford to bet the future of the firm on a hunch or gut feel. Any strategically important decision has to be backed by quantitative intelligence“ Click here to read the article in full This article originally appeared in the […]
December 10, 2015

How can law firms secure growth in ‘the age of the client’?

The balance of power in the client/lawyer relationship is shifting, with knock on implications for law firm sustainability. To be one of the “fifty survivors” in the long term, law firms need to understand and meet client demands while also maintaining a keen eye on profit margins. This year’s LexisNexis Bellwether report ‘The age of the client’ examined how independent law firms and sole practitioners are responding to a new […]
July 21, 2015

When digital dashboards are a bad idea: and how to redesign them for MIS

Digital dashboard design disasters are a particular gripe of mine. In my recent post Lawyers, good with words, not so good with numbers? I highlighted the issue of poor digital dashboard design – and how many fail to deliver value to some (or all) of their users. A good management information system should present useful information in a way that is clear and easy to understand, but many MIS systems […]
June 12, 2015

Harold Benjamin: how partnering with Katchr is building profitability

Katchr client Harold Benjamin was featured in the May edition of Legal Practice Management magazine. A lot of SME law firms are still quite revenue-focused. We worked with Harold Benjamin to develop a management information system that also takes costs into account. Fee earners can therefore immediately see how their work impacts on firm profitability, and can be more responsive as a result. In this article, the team from Harold Benjamin […]
March 20, 2015

Lawyers – good with words, but not so good with numbers?

I’ve worked with many law firms over the years now to design management information systems that work for employees in all departments. Naturally, the reporting and information requirements for the finance team differ markedly from those of the fee earners, and of the senior management team. Good management information should not just give data, but should provide useful insight that is easily accessed and understandable, and that highlights what action […]
March 17, 2015

7 essentials of exceptional customer service

I’ve been in the software business for a long time, from hospitality to the police force, and for the last 11 years in legal. All my client facing roles have taken me round the many roads of Britain meeting a fantastic array of people and businesses all with one goal in my mind: exceptional client care! In my younger years I didn’t concern myself with the finance of client care. […]
March 2, 2015

Should law firms hire data scientists?

  I recently discussed the growing use of big data by law firms. In Should law firms see big data as an opportunity or a risk to their business? I talked about the opportunities and challenges presented by big data and how this relates to law practices. Picking up on some of those themes, I wanted to explore the topic of data scientists in more detail, and ask – what […]
February 11, 2015

Creating the best law firm MIS (Part One): Why most law practice management systems set law firms up to fail

George Bull of Baker Tilly is recently quoted as saying he believes that “of the 200 or so mid tier law firms, only some 50 may survive in the short-medium term.” Why is this? In his paper, Are you going to be one of the fifty survivors?, he sets out 19 key issues that befall many firms. A third of these relate directly to firms being unable to extract and […]